Terms of Service

This agreement is between you (or the organisation you represent) and {{LEGAL_ENTITY}} (“we”, “us”), the operator of Obsevo Cloud at obsevo.com.

If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

These terms govern the hosted service we operate at obsevo.com. The Obsevo software is licensed to you for use through that service, not sold, and no rights in it transfer to you.

The Obsevo name and logo are reserved. Running Obsevo for your clients and describing what you built on are fine; using the name for your own product is not.

You are responsible for keeping your credentials secure and for activity under your account. Workspace owners control who else has access and at what role.

You must be old enough to enter a contract in your jurisdiction, and you must not be barred from receiving services under applicable sanctions law.

Obsevo connects to n8n instances you control. You confirm you are entitled to connect them and to have us process the data they produce.

You choose the connection mode. In agent mode, execution payloads are reduced on your own infrastructure. In API-key mode, we poll your n8n directly, so execution data transits our systems before reduction. Both are described on the security page, and choosing the second is your decision.

Do not send us data you are not permitted to share. In particular, error messages and log lines are stored as sent, so anything your workflows put into them reaches us.

You agree not to:

• use the service to break the law, or to help anyone else do so
• attempt to access another customer’s data
• probe, scan or load-test our infrastructure without written permission — security research is welcome through the disclosure process on the security page
• deliberately circumvent plan limits, rate limits or metering, or resell access in a way that does so
• upload malware, or use the service to distribute it

Running Obsevo for your own clients is expressly allowed and is a supported use. Agencies do not need separate permission.

Paid plans are billed monthly in advance in US dollars through our payment processor. Plan limits are described on the pricing page.

You may cancel at any time and keep access until the end of the period you have paid for. Refunds are covered by the refunds page, which forms part of these terms.

If we change prices, we will give at least 30 days’ notice before it affects an existing subscription. If a payment fails and is not resolved, the workspace reverts to the free plan rather than being deleted.

You keep all rights in the data you send us. We process it to provide the service, as described in the privacy policy.

We do not sell it, we do not use it to train models, and we do not share it with anyone other than the subprocessors listed on the subprocessors page.

Run history is retained according to the retention window that applies to your deployment; see the note on the pricing page for what is enforced today.

We aim to keep Obsevo Cloud available and will not pretend to a number we do not yet measure. There is currently no contractual uptime SLA. When one exists it will be published here and will apply from a stated date.

Obsevo is a monitoring tool, and monitoring can fail. You should not rely on it as the only control protecting something safety-critical or financially material.

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that puts the service or other customers at risk, or where required by law — with notice where circumstances allow.

On termination you may export your data through the API for 30 days, after which it is deleted.

The hosted service is provided “as is”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent the law allows, our total liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, lost profits, or loss of data.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, your statutory rights are unaffected.

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the dashboard, and the date at the top of this page always reflects the current version. Continuing to use the service after a change takes effect means you accept it.

These terms are governed by the law of the jurisdiction in which {{LEGAL_ENTITY}} is established, and its courts have non-exclusive jurisdiction.

Questions about these terms: see the contact page.