Refund policy

Cancel at any time from the billing page in your dashboard. There is no notice period, no cancellation fee, and nobody to talk to first.

Cancelling stops the next renewal. You keep the plan you paid for until the end of the current billing period, and the workspace then reverts to the free plan rather than being deleted.

Within 30 days of your first payment, email us and we will refund it in full. No conditions attached.

After that, we refund the current period where the service did not do what it says on this site — a feature that does not work as documented, a limit that was not what the pricing page advertised, or a sustained outage. Tell us what happened; we would rather refund you than argue.

We do not usually refund periods that are already over and were used normally, or partial months on cancellation. If your situation is unusual, ask anyway.

Charged after cancelling, billed twice, or upgraded a plan by mistake and noticed straight away? That is a mistake and we refund it in full. Those are not judgement calls.

Email the billing address on the contact pagewith your workspace name and, roughly, what happened. Refunds go back to the original payment method, and how quickly they appear is up to your bank rather than us — usually five to ten working days.

A refund does not delete anything by itself. If you want the workspace and its data removed, say so and we will do it; otherwise the workspace continues on the free plan.

If you are a consumer, this policy is in addition to your statutory rights, not instead of them. Nothing here limits them.